Visitor Tips

We no longer require masks to be worn by visitors inside our museum, but they are optional and we will have masks for anyone who asks for one. Our staff will continue to wear masks at all times.

Have Fun, Play Safe

  • All children must be accompanied by an adult AND all adults must be accompanied by a child.
  • Notify staff members in any emergency situation. Floor Supervisors are certified in CPR and first aid.
  • Enjoy food and drinks in the cafe or outdoors. (Only water is allowed in our exhibit spaces.)
  • Visitors with special requirements can review nutrition ingredients by contacting café staff.
  • Strollers are restricted from most areas of the museum due to safety and space restrictions.
  • Shoes are required by all museum visitors everywhere in the museum, including outside in the Celebration Courtyard. The only exception is the infant area in our Tot Town® exhibit.

Helpful Tips for Busy Days 

  • Members, please have your member card and ID ready.
  • The museum can seem very busy at times, particularly during inclement weather and on holidays. Although this can be a little hectic for parents, your children will have a great time! The museum is always busiest in the late morning. Visiting at 9:00 am or after 1:00 p.m. is best if you want to avoid the crowd. 
  • Remember what your children are wearing. On occasion, kids and parents do become separated. Museum employees are experts at helping everyone find each other and it is especially helpful if you can tell us how your child is dressed and even show us a picture. 
  • Bring a change of clothes for your children if they like to splash in the water. Energy Lab® can get wet. 
  • Leave your stroller at home if possible. Stroller parking is limited and on a busy day, it can be challenging for parents and visitors with strollers trying to move through the exhibit spaces. 
  • Our cafe has limited seating, but there is additional seating in the Celebration Courtyard and picnic tables around Mathews Park if you want to eat outdoors. Just keep your admission receipt on you so you can re-enter the museum. 
  • Remember to wash your hands after using the restroom to keep the museum germ-free.

You can help your children enjoy the museum in many ways: 

  • Help children clean up after themselves.
  • Share exhibits and resource materials.
  • Explore together.
  • If you’re unsure about how an exhibit works, ask for help.
  • Limit cell phone use to emergencies.
Strollers

Strollers are not permitted in Tot Town or Energy Lab exhibits, due to limited space. Stroller parking is available outside each exhibit. Please do not use strollers in the museum for transport.

Comfort
  • Women are free to nurse throughout the museum. For a quieter space, we suggest Tot Town or the benches near our main restrooms.
  • A wheelchair is available upon request.
  • Diaper-changing stations are located in all public restrooms.
  • Stepping Stones is busiest on weekday mornings and rainy days. Typically, the museum is less crowded after 1:00 pm.
Accessibility

Stepping Stones is ADA compliant. Visit our Museum Accessibility page for more information on how we make the museum accessible for all. For more information about the Americans with Disabilities Act, visit ada.gov.

Service Animals

Stepping Stones Museum for Children welcomes service animals and animals invited for special programs to enter the museum building.

“Service animal” is defined by the Americans with Disabilities Act (ADA) as any service dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work or tasks performed by a service animal must be directly related to the individual’s disability. Service animal is limited to the animals defined under the ADA and does not include any other species of animal, wild or domestic, trained or untrained. Service animal does not include an animal used or relied upon for crime deterrence, emotional support, well-being, comfort or companionship.

Service animals must be on a leash or harness at all times, unless the use of a leash or harness interferes with the animal’s effective performance of its task. If the animal cannot be leashed or harnessed, it must be under the handler’s control via voice, signals or other effective means at all times. The animal’s handler is solely responsible for the supervision and care of the service animal and must be in full control of the animal at all times. Therefore, owners must keep the service animal directly with them at all times.

The animal’s handler will be responsible for any damage to the museum or personal property and any injuries to individuals caused by the service animal. Anyone using a service animal on museum property will hold Stepping Stones Museum for Children harmless and indemnify the museum from any such damages.

Housekeeping Practices  

At Stepping Stones Museum for Children, the safety of our visitors and staff is a top priority. The entire museum is professionally cleaned throughout the day and every evening. The public and administrative areas are rigorously sanitized and maintained throughout the day by museum staff and a professional cleaning team every evening. During the cold and flu season, a high-touch cleaning protocol is in effect.

We follow the recommended guidelines set forth by the Norwalk Health Department, the Connecticut Department of Public Health, and Centers for Disease Control and Prevention (CDC). Please contact these sources for more information.